Upcoming MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET] (multi-day)

Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from Monday, June 2nd, 3 PM until Wednesday, June 4th, 5 PM.

NERC services that will be impacted include:

• NERC's OpenStack
• NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform
• NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak

We have worked to reduce the total outage time this year. Our goal is to resume full services by the end of Wednesday, June 4th, at 5 PM or earlier. Please refer to the timeline below for details:

NOTICES

- This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC’s core and shared services, as well as the underlying compute, storage, and networking.

- The estimated time for power-up and return to full service is 5 PM on Wednesday, June 4th. We encourage you to monitor the progress at https://nerc.instatus.com/  during this time.

- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email

Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email (help@nerc.mghpcc.org) or by submitting a service request through the NERC's Support Ticketing System.