Upcoming NERC OpenStack Platform upgrade to version 17.1 will occur from Thursday December 12th, 2024 from 8:00 AM until Saturday, December 14th, 8:00 PM.

GENERAL MAINTENANCE

- We are planning to upgrade our NERC OpenStack Platform to version 17.1. This upgrade will provide enhanced features, performance improvements, and additional security & compliance measures to support your work and ensure a reliable cloud experience. This major upgrade has been long-pending, so we are reserving a 3-day window for this process to ensure a smooth transition.

- The NERC OpenShift Container Platform (OCP) will remain available during this time.

NOTICES

- We recommend saving your work and preparing for the downtime in advance.

- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.

- This upgrade process should not affect the state of your VMs, persistent storage, or data stored in volumes and object storage.

- Please be aware that during this maintenance, project, and project change requests for NERC OpenStack Resources will not be accepted and approved.

- We are reserving the three days, as this is a major and long pending upgrade to our cluster. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.