NERC system upgrade and maintenance [August 16, 2022 10:00 AM – 11:00 AM]

NERC system upgrade and maintenance will occur on Tuesday August 16, 2022 from 10:00 AM – 11:00 AM.

GENERAL MAINTENANCE

– We have a new ticketing support system to submit tickets for support and help.

– Update and upgrade new version of NERC’s RegApp.

– Update and upgrade new version of NERC’s ColdFront.

NOTICES

– We will roll out our new ticketing support system for NERC, so now users can create a ticket via sending email to help@nerc.mghpcc.org or via our new osTicket website.

– We update RegApp to reference our new support email address and inform about available Microsoft based identity providers to login and register user accounts.

– We update ColdFront to restrict project name length when requesting resource allocations.

– We update ColdFront to reference our support email address i.e. help@nerc.mghpcc.org.

– We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hours – Please keep an eye on https://nerc.instatus.com/ to get the progress during this time.

– Please do subscribe to the NERC’s status for any future updates: https://nerc.instatus.com/subscribe/email

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC’s Support Ticketing System (osTicket).

Date

Aug 16 2022
Expired!

Time

10:00 am - 11:00 am
Category

NERC Service Status

Upcoming NERC system maintenance and upgrade – OpenStack and ColdFront [Tuesday February 20, 2024 9AM–5PM] [Timeline and info]

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Scott Yockel, PhD
scott_yockel@harvard.edu

 

Wayne Gilmore
waygil@bu.edu