NERC system upgrade and maintenance [August 16, 2022 10:00 AM – 11:00 AM]

NERC system upgrade and maintenance will occur on Tuesday August 16, 2022 from 10:00 AM – 11:00 AM.


– We have a new ticketing support system to submit tickets for support and help.

– Update and upgrade new version of NERC’s RegApp.

– Update and upgrade new version of NERC’s ColdFront.


– We will roll out our new ticketing support system for NERC, so now users can create a ticket via sending email to or via our new osTicket website.

– We update RegApp to reference our new support email address and inform about available Microsoft based identity providers to login and register user accounts.

– We update ColdFront to restrict project name length when requesting resource allocations.

– We update ColdFront to reference our support email address i.e.

– We don’t know the ETA for this upgrade but the tentative estimated time is around 1 hours – Please keep an eye on to get the progress during this time.

– Please do subscribe to the NERC’s status for any future updates:

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email ( or, by submitting a new ticket at the NERC’s Support Ticketing System (osTicket).


Aug 16 2022


10:00 am - 11:00 am

NERC Service Status

Upcoming NERC system maintenance and upgrade – OpenStack and ColdFront [Tuesday February 20, 2024 9AM–5PM] [Timeline and info]

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