NERC system maintenance [November 02, 2022 8:00 AM – 12:00 PM]

NERC planned system maintenance will occur on Wednesday November 02, 2022 from 8:00 AM – 12:00 PM.


– We will be updating our nova and cinder configuration in an effort to fix timeouts that some users have been experiencing when creating instances from larger base images (e.g. Windows VMs)


– NERC’s OpenStack Nova (instances/compute) and Cinder (block storage/volumes) services may be temporarily or partially unavailable during this time. Users may experience issues when trying to create new virtual machines or volumes as a consequence.

– We don’t know the ETA for this upgrade but the tentative estimated time is around 4 hours – Please keep an eye on to get the progress during this time.

– Please do subscribe to the NERC’s status for any future updates:

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email ( or, by submitting a new ticket at the NERC’s Support Ticketing System (osTicket).


Nov 02 2022


8:00 am - 12:00 pm

NERC Service Status

Upcoming NERC system maintenance and upgrade – OpenStack and ColdFront [Tuesday February 20, 2024 9AM–5PM] [Timeline and info]

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