Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM
2025-05-13 08:00 - 17:00 (America/New_York)
Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM.
GENERAL MAINTENANCE
- We will resolve issues related to Shelving VMs to save on resource costs when they are not in use.
- We will conduct maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.
- Additionally, we will deploy the H100 GPU configuration on NERC OpenShift.
- Users will be able to add external hostname (DNS) to their ingress with TLS/SSL certificates from Let's Encrypt as described here.
NOTICES
- The OpenStack and OpenShift services will be unavailable during this maintenance.
- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET]
2025-06-02 15:00 - 2025-06-04 17:00
Upcoming MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET] (multi-day)
Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from Monday, June 2nd, 3 PM until Wednesday, June 4th, 5 PM.
NERC services that will be impacted include:

NERC's OpenStack
NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform
NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak

We have worked to reduce the total outage time this year. Our goal is to resume full services by the end of Wednesday, June 4th, at 5 PM or earlier. Please refer to the timeline below for details:

NOTICES
- This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC’s core and shared services, as well as the underlying compute, storage, and networking.
- The estimated time for power-up and return to full service is 5 PM on Wednesday, June 4th. We encourage you to monitor the progress at https://nerc.instatus.com/ during this time.
- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email
Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email (help@nerc.mghpcc.org) or by submitting a service request through the NERC's Support Ticketing System.

Red Hat's OpenShift Cluster Platform (OCP) upgrade on NERC from version 4.15 to 4.17
2025-06-10 08:00 - 17:00
Upcoming Red Hat's OpenShift container platform (OCP) upgrade on NERC from version 4.15 to 4.17 will occur on Tuesday, June 10, 2025, from 8:00 AM – 5:00 PM.

GENERAL MAINTENANCE
We are writing to inform you that we plan to upgrade our OpenShift cluster from version 4.15 to 4.17 on Tuesday, June 10, 2025. As our current version of OpenShift will reach its End of Life (EOL) in less than three months, this upgrade is essential and will introduce several new features and improvements to our cluster.
Additionally, we will upgrade and maintain the Red Hat OpenShift AI Platform (RHOAI) to version 2.19, which provides a fully supported, collaborative sandbox environment for data scientists, AI engineers, and researchers to develop, train, and test AI/ML models, as well as deploy them for use in intelligent applications.
NOTICES
- Please keep a backup of your critical data or application running on your project on NERC's OpenShift cluster.
- The new upgrade to the latest OpenShift version will provide improved performance, enhanced security, additional operators and enhanced user interface along with updated Kubernetes version.
- During the upgrade, there will be a period of downtime to ensure a seamless transition. We anticipate this downtime to last approximately 9 hours, and we apologize for any inconvenience this may cause. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ and also subscribe to https://nerc.instatus.com/subscribe/email to get the progress updates during this time.
- Our state-of-the-art OpenShift and RHOAI platforms enable you and your team to deploy containerized applications in a cloud-native environment, providing a reliable, isolated, and scalable solution for your complex research computing and teaching needs. If you haven't used or tested these platforms, please get started by requesting a new resource allocation to your project using NERC's ColdFront web console or you can get in touch with us to have a quick demo.
More information about NERC is available on NERC's website. If you have any questions, please don't hesitate to reach out to us via email (help@nerc.mghpcc.org) or by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC system maintenance and upgrade - Tuesday, August 12, 2025 8:00 AM - 5:00 PM
2025-08-12 08:00 - 17:00
Upcoming NERC system maintenance and upgrade - Tuesday, August 12, 2025 8:00 AM - 5:00 PM.
GENERAL MAINTENANCE
- We will be upgrading our Red Hat OpenShift container platform (OCP) version on NERC to 4.18.
- As part of the upcoming maintenance, we’ll be rolling out several key enhancements to Red Hat OpenShift AI (RHOAI). These include a redesigned dashboard layout, support for both single and multi-model serving, and distributed training capabilities using CodeFlare and KubeRay. The platform will also support high-performance inference runtimes beyond the currently offered OpenVINO, such as vLLM. Additional improvements include a GPU pruner for more efficient GPU utilization, enhanced resource scheduling with Kueue, and an upgraded version of Kubeflow Pipelines. This update will further strengthen MLOps capabilities with an integrated model registry and catalog to manage the full model lifecycle.
- We will be upgrading our ColdFront deployment.
NOTICES
- The OpenShift and ColdFront services will be unavailable during this maintenance.
- Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.
- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

NERC system maintenance and upgrade - Tuesday, September 9, 2025 8:00 AM - 5:00 PM
2025-09-09 08:00 - 17:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday, September 9, 2025 8:00 AM - 5:00 PM.
GENERAL MAINTENANCE
- We will be upgrading our Red Hat OpenShift container platform (OCP) version on NERC to version 4.19. This release brings important enhancements to improve performance, security, and the overall user experience.
- Unified Console Experience: The Admin and Developer views are now combined into one interface, reducing context switching and enabling seamless end-to-end workflows.
- We have also set up and now offer an isolated Academic (EDU) OpenShift cluster designed to fully support academic research and coursework, providing a stable and dedicated environment for instructors, principal investigators, students, and other users. If you are planning to run courses on NERC in Fall 2025 or Spring 2026, please contact us so we can coordinate and provide the necessary support.
NOTICES
- The OpenShift services will be unavailable during this maintenance.
- Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.
- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

NERC system maintenance and upgrade - Tuesday, October 14, 2025 8:00 AM - 5:00 PM
2025-10-14 08:00 - 17:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday, October 14, 2025 8:00 AM - 5:00 PM.
GENERAL MAINTENANCE
- We will be upgrading our Red Hat OpenShift AI (RHOAI) version of NERC OpenShift Production Cluster to version 2.22. This release brings important enhancements to improve performance, security, and the overall user experience.
- We are upgrading our ColdFront deployment.
NOTICES
- The OpenShift AI and ColdFront services will be unavailable during this maintenance.
- Please keep a backup of your critical data or application running on your project on NERC’s OpenShift cluster.
- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC’s ColdFront service upgrade and maintenance Nov 11, 2025 8:00 AM - 12:00 PM
2025-11-11 08:00 - 12:00
NERC's ColdFront upgrade and maintenance will occur on Tuesday Nov 11, 2025 from 8:00 AM - 12:00 PM.
GENERAL MAINTENANCE
- We are upgrading NERC’s ColdFront deployment to the latest version of ColdFront.
NOTICES
- This upgrade will cause some outages to the NERC’s ColdFront service.
- The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

NERC system maintenance and upgrade - Tuesday, Dec 9, 2025 8:00 AM - 12:00 PM
2025-12-09 08:00 - 12:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday, December 9, 2025 8:00 AM - 12:00 PM.
GENERAL MAINTENANCE
- We are upgrading NERC’s ColdFront deployment to the latest version, which will allow users to view a Daily Invoice display in ColdFront and receive threshold budget notification emails.
- We will also validate all current project allocations to ensure each namespace meets the minimum LimitRange requirements.
NOTICES
- This upgrade will cause some outages to the NERC’s ColdFront service.
- The estimated time to complete this maintenance is 4 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.
