NERC

Red Hat's OpenShift Cluster Platform (OCP) upgrade on NERC from version 4.15 to 4.17
2025-06-10 08:00 - 17:00 (America/New_York)
Upcoming Red Hat's OpenShift container platform (OCP) upgrade on NERC from version 4.15 to 4.17 will occur on Tuesday, June 10, 2025, from 8:00 AM – 5:00 PM.

GENERAL MAINTENANCE
We are writing to inform you that we plan to upgrade our OpenShift cluster from version 4.15 to 4.17 on Tuesday, June 10, 2025. As our current version of OpenShift will reach its End of Life (EOL) in less than three months, this upgrade is essential and will introduce several new features and improvements to our cluster.
Additionally, we will upgrade and maintain the Red Hat OpenShift AI Platform (RHOAI) to version 2.19, which provides a fully supported, collaborative sandbox environment for data scientists, AI engineers, and researchers to develop, train, and test AI/ML models, as well as deploy them for use in intelligent applications.
NOTICES
- Please keep a backup of your critical data or application running on your project on NERC's OpenShift cluster.
- The new upgrade to the latest OpenShift version will provide improved performance, enhanced security, additional operators and enhanced user interface along with updated Kubernetes version.
- During the upgrade, there will be a period of downtime to ensure a seamless transition. We anticipate this downtime to last approximately 9 hours, and we apologize for any inconvenience this may cause. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ and also subscribe to https://nerc.instatus.com/subscribe/email to get the progress updates during this time.
- Our state-of-the-art OpenShift and RHOAI platforms enable you and your team to deploy containerized applications in a cloud-native environment, providing a reliable, isolated, and scalable solution for your complex research computing and teaching needs. If you haven't used or tested these platforms, please get started by requesting a new resource allocation to your project using NERC's ColdFront web console or you can get in touch with us to have a quick demo.
More information about NERC is available on NERC's website. If you have any questions, please don't hesitate to reach out to us via email (help@nerc.mghpcc.org) or by submitting a new ticket at the NERC's Support Ticketing System.

MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET]
2025-06-02 15:00 - 2025-06-04 17:00
Upcoming MGHPCC (Holyoke) Annual Power Shutdown [June 2, 2025 3:00 PM ET - June 4, 2025 5:00 PM ET] (multi-day)
Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from Monday, June 2nd, 3 PM until Wednesday, June 4th, 5 PM.
NERC services that will be impacted include:

NERC's OpenStack
NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform
NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak

We have worked to reduce the total outage time this year. Our goal is to resume full services by the end of Wednesday, June 4th, at 5 PM or earlier. Please refer to the timeline below for details:

NOTICES
- This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC’s core and shared services, as well as the underlying compute, storage, and networking.
- The estimated time for power-up and return to full service is 5 PM on Wednesday, June 4th. We encourage you to monitor the progress at https://nerc.instatus.com/ during this time.
- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email
Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email (help@nerc.mghpcc.org) or by submitting a service request through the NERC's Support Ticketing System.

Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM
2025-05-13 08:00 - 17:00
Upcoming NERC system maintenance and upgrade - Tuesday, May 13, 2025 8:00 AM - 5:00 PM.
GENERAL MAINTENANCE
- We will resolve issues related to Shelving VMs to save on resource costs when they are not in use.
- We will conduct maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.
- Additionally, we will deploy the H100 GPU configuration on NERC OpenShift.
- Users will be able to add external hostname (DNS) to their ingress with TLS/SSL certificates from Let's Encrypt as described here.
NOTICES
- The OpenStack and OpenShift services will be unavailable during this maintenance.
- Project allocation requests and change requests for both OpenStack and OpenShift Resources will not be accepted or approved during this time.
- The estimated time to complete this maintenance is 9 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ for real-time updates on progress.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC system maintenance and upgrade - OpenStack and ColdFront - Tuesday February 11, 2025 9:00 AM - 11:00 AM
2025-02-11 09:00 - 11:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday February 11, 2025 9:00 AM - 11:00 AM.
GENERAL MAINTENANCE
- We will be upgrading our ColdFront deployment. Additionally, we will be performing maintenance on the NERC OpenStack RadosGW (Swift/S3) object storage service.
- Other than OpenStack projects which use Swift/S3 this maintenance should not affect any other projects using the NERC.
NOTICES
- The OpenStack RadosGW (Swift/S3) object storage service will be unavailable during this maintenance.
- Project allocation requests and change requests will not be accepted or approved during this time.
- The maintenance and upgrade are expected to be brief. We encourage you to monitor https://nerc.instatus.com/ for real-time updates on progress.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC Network Equipment and Switch Maintenance Scheduled for [Tuesday January 14, 2025 9 AM - Wednesday January 15, 2025 9 AM]
2025-01-14 09:00 - 2025-01-15 09:00
Upcoming NERC Network Equipment and Switch Maintenance is scheduled from Tuesday, January 14, 2025, at 9:00 AM to Wednesday, January 15, 2025, at 9:00 AM.
GENERAL MAINTENANCE
- We plan to perform changes to the management and configuration of our network infrastructure. This will take the majority of the maintenance period. These updates are part of our ongoing efforts to improve network performance, reliability, and scalability for all users.
- During the maintenance window, we will also update the NERC OpenShift deployment to include patches for the NVIDIA A100 and V100 GPU Accelerator profiles.
NOTICES
- NERC OpenStack’s Horizon dashboard and other OpenStack API services will be inaccessible.
- During this process, Access to the NERC OpenShift cluster and NERC Red Hat OpenShift AI (RHOAI) via the web console and other OpenShift CLI tools will be unavailable.
- Although we do not anticipate that ESI-provided systems will be affected, except for those connected to the NERC network, there is a slight risk due to the tasks we will be performing in their general vicinity.
- All services will be available once the OpenShift Deployment portion of this maintenance is completed, and we will post updates to the status page.
- Please be aware that during this maintenance, project change requests for both OpenStack and OpenShift Resources will not be accepted or approved.
- The estimated time to complete this maintenance is 24 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to receive updated progress.
- Please subscribe to https://nerc.instatus.com/subscribe/email to receive progress updates.
- Please let us know if you encounter any issues after the maintenance is completed.
Our priority is to help make science happen, if you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upgrade NERC OpenStack Platform to version 17.1 [Dec 12, 2024 8:00 AM ET - Dec 14, 2024 8:00 PM ET] (multi-day)
2024-12-12 08:00 - 2024-12-14 20:00
Upcoming NERC OpenStack Platform upgrade to version 17.1 will occur from Thursday December 12th, 2024 from 8:00 AM until Saturday, December 14th, 8:00 PM.
GENERAL MAINTENANCE
- We are planning to upgrade our NERC OpenStack Platform to version 17.1. This upgrade will provide enhanced features, performance improvements, and additional security & compliance measures to support your work and ensure a reliable cloud experience. This major upgrade has been long-pending, so we are reserving a 3-day window for this process to ensure a smooth transition.
- The NERC OpenShift Container Platform (OCP) will remain available during this time.
NOTICES
- We recommend saving your work and preparing for the downtime in advance.
- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
- This upgrade process should not affect the state of your VMs, persistent storage, or data stored in volumes and object storage.
- Please be aware that during this maintenance, project, and project change requests for NERC OpenStack Resources will not be accepted and approved.
- We are reserving the three days, as this is a major and long pending upgrade to our cluster. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

NERC OpenStack, ColdFront service, and OpenShift Account Manager Maintenance Scheduled for [Tuesday September 3, 2024 9AM - 5PM]
2024-09-03 09:00 - 17:00
Upcoming NERC OpenStack Platform, ColdFront service and OpenShift Account Manager maintenance will occur on Tuesday September 3, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
- We are planning to migrate a set of GPU hypervisors (V100) from the NERC OpenStack cluster to the NERC OpenShift cluster. We will also be upgrading both the ColdFront allocation system and the OpenShift account management software. This maintenance is scheduled for Tuesday September 3, 2024 from 9:00 AM – 5:00 PM.
NOTICES
- We will be moving some of the GPU OpenStack hypervisors (V100) to our OpenShift Container Platform (OCP) Cluster.
- Some OpenStack APIs may briefly experience outages, and any active object storage transfers will be interrupted.
- Please do not launch any new VMs or initiate data transfers to/from existing VMs during this time.
- We will be upgrading the ColdFront allocation system and also OpenShift account management software. All OpenShift APIs and workloads will be available and functional during this portion of the maintenance.
- Please be aware that during this maintenance, project and project change requests (Related to the OpenStack Resource Only) will not be accepted or approved.
- We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time. We will post updates to our status page when the ColdFront and OpenShift Account Manager portion of this maintenance has been completed.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

NERC OpenShift Container Platform (OCP) and ColdFront service maintenance and upgrade [Monday August 5, 2024 9 AM - 5 PM]
2024-08-05 09:00 - 17:00
Upcoming NERC OpenShift Container Platform (OCP) and ColdFront service maintenance and upgrade will occur on Monday August 5, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
- We plan to perform maintenance and a version upgrade on the NERC OpenShift deployment. This maintenance will involve a rolling reboot of all hosts in the cluster.
- We are also upgrading and updating NERC's ColdFront deployment.
- We are upgrading and updating NERC's ColdFront deployment.
NOTICES
- We plan to upgrade the NERC OpenShift deployment to a newer Red Hat OpenShift (OCP) version 4.15 and Red Hat OpenShift AI (RHOAI) to v2.8.2, incorporating new features and functionalities.
- This version will allow accessing faster builds with /dev/fuse on users' unprivileged pods, enabling users to leverage the Filesystem in Userspace (FUSE) interface to create and manage custom filesystems without requiring elevated privileges.
- During this process, Access to the NERC OpenShift cluster and NERC Red Hat OpenShift AI (RHOAI) via the web console and other OpenShift CLI tools will be unavailable.
- This upgrade will cause some outages to the NERC’s ColdFront service.
- Please be aware that during this maintenance project, project change requests for OpenShift Resource Type will not be accepted or approved.
- The estimated time to complete ColdFront service update is 2 hours and for OCP update is 8 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time. We will post updates to the status page when the ColdFront portion of this maintenance has been completed.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
- Please let us know if you encounter any issues after the maintenance is completed.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC's RegApp & ColdFront service upgrade and maintenance June 18, 2024 9:00 AM - 11:00 AM
2024-06-18 09:00 - 11:00
Upcoming NERC's RegApp & ColdFront upgrade and maintenance will occur on Tuesday June 18, 2024 from 9:00 AM - 11:00 AM.
GENERAL MAINTENANCE
- We are upgrading and updating NERC's RegApp deployment.
- We are upgrading and updating NERC's ColdFront deployment.
NOTICES
- This upgrade will cause some outages to the NERC’s RegApp & ColdFront service.
- The estimated time to complete this update is 2 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

MGHPCC (Holyoke) Annual Power Shutdown [May 22, 2024 8:00 AM ET - May 28, 2024 8:00 PM ET]
2024-05-22 08:00 - 2024-05-28 20:00
Upcoming MGHPCC (Holyoke) Annual Power Shutdown [May 22, 2024 8:00 AM ET - May 28, 2024 8:00 PM ET] (multi-day)
Due to the annual MGHPCC (Holyoke data center) and other maintenance activities, New England Research Cloud (NERC) services will be unavailable from Wednesday, May 22nd, 8 AM until Tuesday, May 28th, 8 PM. While the timing is not ideal due to the long Memorial Day weekend, it is necessary due to upgrades on related core services such as networking and the Northeast Storage Exchange (NESE).
NERC services that will be impacted include:

NERC's RedHat OpenStack
NERC's RedHat OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform.
NERC supporting services ColdFront and RegApp

Due to the long holiday weekend, our goal is to resume full services by the end of Tuesday, May 28th, at 8 PM or earlier. Please refer to the timeline below for details:

NOTICES
- This outage affects all services and resources in the MGHPCC/Holyoke data center which include NERC’s core services and underlying compute, storage and networking.
- The estimated time for power-up and return to full service is 8 PM on Tuesday, May 28th. We encourage you to monitor the progress at https://nerc.instatus.com/ during this time.
- Please subscribe to the NERC’s status for any future updates as they happen: https://nerc.instatus.com/subscribe/email
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC's ColdFront service upgrade and maintenance May 14, 2024 8:00 AM - 10:00 AM
2024-05-14 08:00 - 10:00
Upcoming NERC's ColdFront upgrade and maintenance will occur on Tuesday May 14, 2024 from 8:00 AM – 10:00 AM.
GENERAL MAINTENANCE
- We are upgrading and updating NERC's ColdFront deployment.
- This will allow users to request minimal Swift Object Storage during the decommission process.
NOTICES
- This upgrade will cause some outages to the NERC’s ColdFront service.
- The estimated time to complete this update is 2 hours. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC system maintenance and upgrade - OpenStack and ColdFront- Tuesday April 16, 2024 9AM - 5PM
2024-04-16 09:00 - 17:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday April 16, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE

- We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.
- We will also be upgrading our ColdFront deployment to support minimal Swift Object Storage during the decommission process.
NOTICES

- We plan to perform maintenance on the NERC OpenStack deployment during this time.
- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
- The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.
- We will post updates to the status page when the ColdFront portion of this maintenance has been completed.
- We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC system maintenance and upgrade - OpenStack and RegApp - Tuesday Mar 26, 2024 9AM - 5PM
2024-03-26 09:00 - 17:00
Upcoming NERC system maintenance and upgrade will occur on Tuesday March 26, 2024 from 9:00 AM – 5:00 PM.
GENERAL MAINTENANCE
- We are writing to inform you that we are planning to perform maintenance on the NERC OpenStack deployment. This will take the majority of the maintenance period.
- We will also be upgrading our RegApp deployment to support registration from all CILogon supported IdPs.
NOTICES
- We plan to perform maintenance on the NERC OpenStack deployment during this time.
- NERC OpenStack’s Horizon dashboard and other OpenStack API services may be inaccessible at times during this process.
- The OpenStack maintenance should not affect any of your running VMs and used storage including volumes and object storage.
- We will post updates to the status page when the RegApp portion of this maintenance has been completed.
- We are reserving the whole day, from 9am to 5pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.
- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.
Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.

Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade - Tuesday Mar 12, 2024 9 AM - 12 PM
2024-03-12 09:00 - 12:00
Upcoming NERC OpenShift Container Platform (OCP) maintenance and upgrade will occur on Tuesday March 12, 2024 from 9 AM - 12 PM.

GENERAL MAINTENANCE
- We are writing to inform you that we are planning to perform maintenance on the NERC OpenShift deployment which will involve a rolling reboot of all hosts in the cluster.

NOTICES
- We plan to perform maintenance on the NERC OpenShift deployment during this time.

- NERC OpenShift web console and other OpenShift CLI may be inaccessible at times during this process.

- We will be expanding the NERC OpenShift cluster with new hosts that will provide 40 NVIDIA A100 SMX4 GPUs. This will involve a rolling reboot of all hosts in the OpenShift cluster. Please be aware this may cause issues for any workloads on the cluster that are not configured to automatically failover to other nodes.

- Please be aware that during this maintenance, project and project change requests for OpenShift Resource Type will not be accepted and approved.

- We are reserving three hours, from 9am to 12pm. It can take more or less time, so we urge you to keep an eye on https://nerc.instatus.com/ to get the progress during this time.

- Please do subscribe to https://nerc.instatus.com/subscribe/email in order to get the progress updates during this time.

Our priority is to help make science happen, so If you or your research team have any questions or need to escalate an issue, please contact us via email (help@nerc.mghpcc.org) or, by submitting a new ticket at the NERC's Support Ticketing System.
